Question 1

Can I switch plans at any time?

Accepted Answer

Yes. Upgrades apply immediately and you're billed the prorated difference right away. Downgrades take effect at the start of your next billing cycle, so you keep your current limits until then.

Question 2

What exactly counts as an 'account'?

Accepted Answer

An account is one active debtor record in DROS. Archived accounts don't count toward your limit, so you only pay for what you're actively working. Your dashboard shows your live count at all times.

Question 3

What happens when I hit my AI calling minutes limit?

Accepted Answer

You get an in-app alert at 80% usage, and calls already in progress won't be cut off. Additional minutes beyond your plan's allotment are billed automatically at your tier's overage rate ($0.20/min on Professional, $0.125/min on Business, $0.10/min on Business Plus), so campaigns keep running without interruption.

Question 4

Is Reg F compliance actually built in, or do I configure it?

Accepted Answer

Both. You configure the rules once at the campaign level, things like call frequency caps, time-of-day windows, and opt-out handling, and DROS enforces them automatically from there. Full rule enforcement is included from Professional upward, which is where every plan starts.

Question 5

How long does onboarding actually take?

Accepted Answer

Most teams run their first AI campaign within 48 hours of signing up. DROS provides pre-built call flows, a guided setup checklist, and live support. Enterprise clients get a dedicated onboarding engineer who works through your tech stack and compliance configuration directly.

Question 6

Do you integrate with our existing CRM or dialer?

Accepted Answer

API access is included from Business tier upward, enabling custom integrations with your existing stack. We have pre-built connectors for common collections CRMs. On lower tiers, you can import and export data via CSV.

Question 7

We're a third-party agency, does DROS support that?

Accepted Answer

Yes. DROS handles both first-party collections and third-party agency workflows. Run multiple client portfolios in separate workspaces, each with its own call flows, compliance settings, and reporting. Unlimited workspaces from Business tier upward.

Question 8

What does 'white-label' mean on Enterprise?

Accepted Answer

Enterprise clients deploy DROS under their own brand, with a custom domain, logo, and UI skin. Used by agencies offering AI collections as a managed service, or large servicers who want DROS embedded inside their own platform.

	Professional $199 /mo	Business $499 /mo	Business Plus $1,999 /mo	Enterprise Custom
Accounts & Capacity
Active accounts	5,000	20,000	Unlimited	Unlimited
AI calling minutes / mo	1,000	4,000	20,000	Unlimited
Workspaces	25	Unlimited	Unlimited	Unlimited
Team members	Unlimited	Unlimited	Unlimited	Unlimited
Additional minutes billed at	$0.20/min	$0.125/min	$0.10/min
Features
Standard access to platform
Workflow automation
Multi-channel engagement
All compliance tools
Advanced analytics
Dedicated account manager
24/7 phone support
API access
Custom integrations
White-label options
SLA guarantee
Support
Priority support

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